I've collected customer reviews for a competitor's offer. Help me extract deep insights about what customers actually experience versus what's marketed.

Discard overly negative or overly positive reviews where nothing substantial is said. Instead focus attentions on 2-4 star reviews where there are substantial points made about the company and their product and services. 

Analyse all reviews to identify:

1. Satisfaction Patterns
- What consistently delights customers
- What repeatedly disappoints
- What surprises people (good and bad)
- What expectations aren't met

2. Value Perception
- What features get praised most
- What people say is "worth the price"
- What they wish was included
- What they don't use or mention

3. Hidden Pain Points
- Problems people didn't expect
- Struggles not addressed in marketing
- Support issues that arise
- Technical or delivery frustrations

4. Transformation Reality
- Actual results people achieve
- Timeframes versus promises
- What success really looks like
- Who succeeds vs who struggles

5. Language Patterns
- Exact words customers use
- How they describe their problems
- How they describe solutions
- Emotions they express

Provide everything in a report for me.

And create a "Voice of Customer" document that contrasts marketing promises with customer reality.