Here are three examples of professional email responses to customer inquiries:

Customer: "When will my order arrive?"
Response: "Thank you for your inquiry about your order status. Based on our records, your package is scheduled to arrive on [date]. You can track your shipment using the tracking number provided in your confirmation email. Please let us know if you need any further assistance."

Customer: "I received the wrong item in my order."
Response: "I'm sorry to hear that you received the incorrect item. We sincerely apologise for this inconvenience. Please provide your order number so we can resolve this issue promptly. We can arrange for a return of the incorrect item and ensure the correct item is sent to you as soon as possible."

Customer: "Do you offer refunds?"
Response: "Yes, we do offer refunds for items returned within 30 days of purchase in their original condition. Our full refund policy can be found on our website under 'Customer Service.' If you'd like to initiate a return, please provide your order number, and we'll guide you through the process."

Customer: "Can I change my shipping address after placing my order?"
Response: